Shipping
Delivery Policy:
Shipping and Delivery Time: RAFAEL AZEVEDO offers international shipping . The delivery time may vary based on the destination and shipping method chosen by the customer. Estimated delivery times will be provide once orders have been placed via email.
International Shipping: Available upon request.
Order Processing Time: Orders will be processed within 1-3 business days after payment confirmation. Customers will receive an email notification with the tracking details once the order has been shipped.
Shipping Methods and Costs: RAFAEL AZEVEDO offers various shipping methods, including standard and express delivery. The cost will be displayed at the checkout before the payment is made.
Tracking Information: For every order, customers will receive a unique tracking number, allowing them to monitor the shipping status of their package in real-time.
Delayed Shipping: In case of any unexpected delay in shipping, RAFAEL AZEVEDO will promptly notify the customer via email , explaining the reason for the delay and providing a new estimated delivery time.
Recipient Information: It is the customer's responsibility to ensure accurate recipient information, including the delivery address, contact number, and recipient name. RAFAEL AZEVEDO will not be responsible for any delivery issues arising due to incorrect or incomplete information provided by the customer.
Delivery Attempts: The shipping carrier will make multiple delivery attempts. If the recipient is unavailable after multiple attempts, the package will be returned to RAFAEL AZEVEDO . The customer will be contacted to arrange for re-shipment at an additional cost.
Delivery Confirmation: Once the package is successfully delivered to the provided address, RAFAEL AZEVEDO considers the order fulfilled. The customer can track the delivery status using the provided tracking number.
Returns and Refunds Policy:
Eligibility for Returns: RAFAEL AZEVEDO allows customers to request returns within 14 days of receiving the product. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
Non-Returnable Items: The following items are non-returnable:
Personalized or custom-made products.
Items on sale or with marked-down prices.
Return Process: To initiate a return, the customer must contact RAFAEL AZEVEDO’s customer support team via email . The support team will guide the customer through the return process, providing the necessary instructions and a return authorization code.
Return Shipping: Customers are responsible for the return shipping costs. The package must be appropriately packed and sent with a reputable shipping service that provides tracking and insurance. RAFAEL AZEVEDO is not responsible for any damage or loss during the return shipping.
Inspection and Refunds: Upon receiving the returned item, RAFAEL AZEVEDO will inspect its condition. If the item meets the return criteria, the customer will be eligible for a refund. The refund will be processed using the same payment method used for the purchase within 7 business days.
Refund Exclusions: Refunds will not include the original shipping costs incurred during the purchase, unless the return is due to an error on RAFAEL AZEVEDO's part or a defective product.
Exchanges: RAFAEL AZEVEDO does not offer direct exchanges. If a customer wants to exchange a product, they should follow the return process and place a new order for the desired item.
Damaged or Defective Items: If the received product is damaged or defective, customers must contact RAFAEL AZEVEDO's customer support within 48 hours of receiving the item. RAFAEL AZEVEDO will arrange for a replacement or issue a refund for the damaged/defective item, along with the return shipping costs.
Cancellations: Customers can request order cancellations within 24 hours of placing the order. After this time, the order processing will have started, and cancellations may not be possible.